Frequently asked questions

Pool Issues

Proper Chemical Readings


  • pH: 7.4 – 7.6.
  • Chlorine: 1.0 – 3.0 ppm.
  • Total Alkalinity: 80 – 140 ppm.
  • Calcium Hardness: 200 – 400.
  • Cyanuric Acid: 25 – 50 ppm.
  • Total Dissolved Solids: 500 – 5000 ppm.




What is the proper water level?


The level at which the swimming pool skimmers operate best is between one third and one half the way up the opening of the pool skimmer.

If the level is higher, the water moving into the skimmer is going so slow that debris may pass by the opening without being pulled in. If the pool water is so high that it covers the skimmer opening, floating debris can't get in.

If the water is too low the skimmer can bottom out, thereby sucking air into the system which can result in losing the prime and possibly result in burning up your swim pool filter pump motor.




Effects of Rain on my pool


The water chemistry of a pool is very important; it needs to maintain the proper chemical levels to remain safe and comfortable for those that use it.

Rain can be acidic, so it can offset both your pH and alkaline levels. A pool should have a pH balance of 7.4 to 7.6, while some rainwater has a pH balance around 5.0, so heavy rainfall could lower the pH balance of the pool. However, while rainfall may distort your pH levels, it can also help dilute chemicals that cannot be treated with other chemicals and need to be diluted. The downside to this is that rain does not pick and choose which chemicals it will dilute. The result is that it affects every chemical in the pool.

That said, note that, although a heavy rain, or extended period of rain, may have an effect on your pool or hot tub, you don’t need to worry too much about light rain, except for the algae spores which may wash or blow into your pool.




Am I in your Service Area?


We service North Atlanta which includes, Cobb, Cherokee, North Fulton, Gwinett, Hall, Forsyth and Dawson Counties.




How To Calculate Pool Volume


Pentair has the best pool volume calculator. It can be found here.




My Pool is not clear. Why?


  1. Chemical Balance is off
  2. Filtration is failing
  3. Poor Circulation of Water




When should I shock my pool?


Routine shock treatment is necessary to destroy water contaminates that reduce the efficiency of the disinfectant or sanitizer. Contaminates like hair spray, suntan oil, cosmetics and other organic materials react with chlorine and cause eye or skin irritations and an unpleasant chlorine odor. Most often pools are inaccurately accused of having too much chlorine when this problem is present.




My pool is losing water! Why?


You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies by season, area in which you live and amount of time you run your water features. You will experience greater loss of water through evaporation, the greater the difference between warm air temperatures and cooler water temperatures. If suspect you are losing an above average amount of water in your pool, check all plumbing and equipment for leaks, inspect backwash line for water bypassing valve and inspect interior of pool for cracks. Please contact our service department to schedule a service call for visual leaks at equipment or contact the structural warranty department for non-visual leaks to discuss possible scenarios.




What should I do when the temperatur is below freezing?


When the outdoor air temperature reaches 32 degrees or lower, costly freeze damage can occur. These steps should be followed to help prevent any damage to your pool and/or equipment:

  • Run filtration pump and all auxiliary pumps continuously (pool cleaner pump does not need to run). If functioning properly, your freeze guard should run the pump automatically until temperatures rise above freezing.
  • Maintain proper pool water level at all times (at the middle of the tile line). If the water level drops too low, the pump will draw in air through the skimmers which increases the risk of equipment freeze damage.
  • NEVER backwash during extremely cold conditions. Filter pressure gauges can freeze, resulting in inaccurate readings.
  • DO NOT use heater during extreme cold unless it has been constantly running prior to the drop in temperature.
  • Adjust pool and spa jets upwards to reduce surface freezing.




Why is my pool GREEN when the chlorine is high?


The Cyanuric Acid level is too high for the Chlorine to work effectively. If a Chlorine level is tested at a 10 and the CYA level is a 10, they will offset and the pool will turn green. The chlorine level must be higher than the CYA level at all times. If you have this problem you must lower the water about 8 inches and fill it with fresh water.




Why is my pool Green?


Inbalance of chemistry. Lack of chlorine. Poor Filtration.





Invoicing

When will I be invoiced?


Splash Pool Service processes invoices at the end of every month.




What Payment Methods are available?


Checks, Visa, Mastercard or American Express




When is my payment due?


As a small business we appreciate quick payments to pay oyr floating overhead costs. Our typical payment terms are net 20.





Customer Service


Troubleshooting

Why is my pump not priming?


This guide discusses the common problems involved with a motor that won't prime. Most priming problems involve leaks in the suction side of the pump (between the pump and the pool) or clogged baskets. If you have a leak on the pressurer side (after the pump), it does not affect prime. You just lose water.

Step by Step
Step 1

Pool level too low - If the pool water level is below the mid-level of the skimmer opening, there is a chance of sucking air into the circulation system through the skimmer. Enough air is the system will cause your pool pump to loose prime.

Step 2

No water in Strainer basket - Open the strainer cover and fill the strainer basket and supply lines with water for 2-3 minutes. Reseal the strainer cover.

Step 3

Skimmer basket clogged - Remove the skimmer basket and clean debris out with a hose.

Step 4

Strainer basket clogged - Remove the strainer basket and clean debris out with a hose.

Step 5

Strainer basket cover leaking - Remove the cover on your strainer basket cover. Then remove the gasket generally in a groove around the top of the strainer basket. Check that it is not cracked or has worn spots. This gasket is a common problem and should be replaced periodically. Replace the gasket in its groove and lubricate it lightly with a silicon based lubricant. Do not use Vaseline. Close the cover and hand tighten. Do not over-tighten with a tool.

Step 6

Suction or discharge valves closed - Make sure that at least one suction and one discharge valve is open so that you have a path open for the water to flow. See our guide on "How To Install a Diverter Valve on the Suction Side of a Pool" for further information.

Step 7

Leaks in glued fittings - Check for leaks in the glued fittings on the suction side of the pump. Sometimes the glue is not spread all around the pipe and you will get small air channels in the glue. Occassionally when you turn off the pump the backpressure will squirt water out this hole. In normal operation, air is being sucked into this hole. If you don't see water squirting out, turn the pump back on and drip some water around the pipe fitting joint. If you see the water getting sucked in, you have a hole. Redo the connection. See our guide on "How To Glue Pool Fixtures Together" for more instructions.

Step 8

Leaks in threaded fittings - If you have threaded fitting on the suction side of the pump, you may have a suction leak there. Try the water drip test above. If you find a leak, take the fitting apart and wrap the threaded fitting with 4-5 layers of plumbing tape. You may have to cut the other end of the pipe and re-glue it to get the threaded pipe out. See our guide on "How To Glue Pool Fixtures Together" for more instructions.

Step 9

Leaks at unions on suction side - Check for leaks around the glued connection of the unions as above. Then take the union apart and check that the O-ring is good and is seated correctly. Lubricate the O-ring with a silicon based lubricant. Rewrap the threaded side of the union with 4-5 layers of plumber's trape and hand tighten the union back together.

Step 10

Impeller is clogged - If the pump's impeller is clogged with debris, water will not be able to flow out the side slots and generate a vacuum. Without a vacuum, the pump will not be able to suck water into the pump and it will not prime. Remove the impeller and clean out the debris. See our guides on "How To Clean Out a Pool Pump Impeller" and "How To Replace A Pool Pump Impeller" for more information.

Step 11

2-Speed pump starting at low speed - When you start a 2-speed motor, it generally has to be started at high speed to created enough suction to prime the motor. After it is primed, the motor can be shifted down to low speed.




How do I backwash my filter? (Sand Filter)


1. With filter pump OFF, set the backwash valve or MPV (Multi-Port Valve) handle to the “BACKWASH” position. 2. Turn the filter pump ON 3. Stand clear of the filter, start the pump to circulate the water backwards through the filter to the waste line. 4. Run the pump until the backwash discharge water is clear. 5. Switch the filter pump OFF. 6. Set the valve or MPV to RINSE position. 7. Turn the filter pump ON 8. Run the pump for 30 seconds. 9. Turn the filter pump OFF. 10. With filter pump OFF, set the backwash valve or MPV (Multi-Port Valve) handle to the “FILTRATION or FILTER” position. 11. Turn the pump back on.




How often should a filter be backwashed?


The filter should be backwashed every 4 to 6 weeks or when the pressure increases 8 to 10 lbs. over normal clean filter pressure. The filter should also be completely disassembled, inspected and cleaned every six months to ensure proper filtration.




What should I do when the temperature is below freezing?


When the outdoor air temperature reaches 32 degrees or lower, costly freeze damage can occur. These steps should be followed to help prevent any damage to your pool and/or equipment:

  • Run filtration pump and all auxiliary pumps continuously (pool cleaner pump does not need to run). If functioning properly, your freeze guard should run the pump automatically until temperatures rise above freezing.
  • Maintain proper pool water level at all times (at the middle of the tile line). If the water level drops too low, the pump will draw in air through the skimmers which increases the risk of equipment freeze damage.
  • NEVER backwash during extremely cold conditions. Filter pressure gauges can freeze, resulting in inaccurate readings.
  • DO NOT use heater during extreme cold unless it has been constantly running prior to the drop in temperature.
  • Adjust pool and spa jets upwards to reduce surface freezing.